reservations policies
RESERVATION REQUESTS
It is recommended that members telephone the Reservations Department to expedite the processing of reservation requests. Reservation requests are processed on a first-come, first-served, space-available basis. The Hawaii resorts may be booked up to two (2) years in advance, all other resorts up to one (1) year in advance.
It is important to book as early as possible.
RESERVATION CONFIRMATION
When a reservation is confirmed by telephone, a confirmation notice will be mailed to the member’s address on record within ten (10) business days. If a confirmation notice is not received within a reasonable amount of time (14 days for U.S. and Canada, up to 30 days for foreign), or if there is an error on the confirmation, please contact the Reservations Department immediately. A confirmation notice may be requested upon check-in at the resort.
RESERVATION WEEK
With the exception of the Acapulco resort, reservations are made on a Monday-to-Monday basis. In Acapulco, reservations may also be made on a Saturday-Saturday
basis. Check-in time for all resorts is 3:00PM; check-out time is 10:00AM. In order for the housekeeping staff
to have adequate time to prepare each unit for the next arrival, it is imperative that members and guests observe the check-in and check-out times.
UNIT ASSIGNMENT
The Reservations Department does not designate a specific unit when
confirming a reservation but will make note of any special requests. All units are assigned by the Resort Manager just prior to arrival. A one-bedroom unit accommodates a maximum of four (4) people; a two-bedroom unit accommodates a maximum of six (6) people.
SPECIAL WEEKS
The three-week period beginning on the third Monday in December
constitutes the "Special Weeks Period." Members who purchased a Special Weeks membership ("D"
and "E" membership classifications) may reserve units without charge
during this period. Other members ("A" and "B"
membership classifications) may reserve units during this period but
must pay a surcharge as established by the Board of Directors. The Christmas surcharge must be paid within 30 days after confirmation
of the reservation.
MULTIPLE-WEEK RESERVATION
A member may reserve multiple weeks, consecutively, as long as the first week
is no sooner than 12 months in advance for non-Hawaiian resorts and 24 months in advance for Hawaiian resorts.
POLICIES FOR HAWAII RESORTS
The following special rules pertain to reservation requests for the
Hawaii resorts:
a. A member may request a Hawaii reservation for the total number of unreserved weeks accrued at the time the request is made.
b. Once a member makes a reservation for a Hawaii resort, an additional
reservation cannot be made for any unit in Hawaii unless it is
consecutive to the week(s) already reserved or until the member has used
or canceled the reserved time period in Hawaii. However, members may
request reservations for non-Hawaii resorts provided that the weeks will be available on the membership at the time of use.
CANCELLATIONs
Cancellations will be honored without charge if the Reservations Department is notified at least sixty (60) days in advance of the scheduled arrival date. A cancellation may be made by telephone,
fax, e-mail, or in person.
A cancellation request received less than sixty (60) days in advance of the scheduled arrival date will result in automatic forfeiture of the week(s) reserved. Lost weeks may be reinstated by sending a written request and payment of a reinstatement fee set by the Board of Directors.
NO-SHOWs
Members who do not cancel a reservation prior to the scheduled arrival date and who do not check in by 4:30PM on Tuesday of the reserved week are considered a "No-Show." All no-shows will result in automatic forfeiture of the week(s) reserved,
which may not be reinstated. If for any reason, members cannot check in by 4:30PM on Tuesday, they
should notify the Reservations Department; otherwise, the unit will not be held.
ACCUMULATED WEEKS
Members may accumulate annual use weeks provided that each week is used within three (3) years from the date upon which the member was first entitled to use it. Any week not used within the designated period will be forfeited. A week reserved is NOT considered a week used.
UPGRADE/DOWNGRADE REQUESTS
Members may request the use of a larger/smaller unit than what they own no more than sixty (60) days prior to the reservation date.
Members who upgrade pay a fee set by the Board
of Directors.
RESORT EXCHANGE PROGRAM
Members may participate in any resort exchange program approved by the Board of Directors. Before submitting a
request to any exchange company, members must first make a reservation
with Royal Aloha. Contact the Reservations Department for further information
or utilize the 24-hour information line.
MEMBERS IN GOOD STANDING
Only members in good standing may request a reservation at any of the Club’s resorts. Members who are delinquent in annual dues, or any other payments, must bring their account current before
they can make a reservation. If a member becomes delinquent after a reservation is made, the reservation will be subject to cancellation.
FOR RESERVATIONS CALL:
1-800-367-5212 (U.S. & Canada) or 808-847-8040
Reservations Department hours:
Monday - Friday 7:30AM - 4:30PM (Hawaii Time)
E-mail: Reservations@ravc.com
Please Note: All policies and fees are subject to change by affirmative vote of the Board of Directors of the Royal Aloha Vacation Club.