It is recommended that members telephone the Reservations Department to expedite the processing of reservation requests. All requests are processed on a first-come, first-served, space-available basis. The Hawaii locations may be booked up to two (2) years in advance, all other locations up to one (1) year in advance. It is important to book as early as possible.
When a reservation is made by telephone, a confirmation will be e-mailed to the e-mail address on file or mailed to the member’s address on record within ten (10) business days. If a confirmation is not received within a reasonable amount of time (14 days for U.S. and Canada, up to 30 days for foreign) or if there is an error on the confirmation, please contact the Reservations Department immediately. Members may be requested to present their confirmation when checking in at the resort.
Reservations are made on a Monday-to-Monday basis. Check-in time for all locations is 4:00 PM; check-out time is 10:00 AM. In order for the housekeeping staff to have adequate time to prepare each unit for the next arrival, it is imperative that members and guests observe the check-in and check-out times.
The Reservations Department does not designate a specific unit when confirming a reservation but will make note of any special requests. All units are assigned by the Resort Manager just prior to arrival. A one-bedroom unit accommodates a maximum of four (4) people; a two-bedroom unit accommodates a maximum of six (6) people.
The three-week period beginning on the third Monday in December constitutes the “Special Weeks Period.” Members who purchased a Special Weeks membership (“D” and “E” membership classifications) may reserve units without charge during this period. Members with “A” and “B” membership classifications may reserve units during this period but must pay a Christmas surcharge, established by the Board of Directors, within 30 days after confirmation of the reservation.
POLICIES FOR HAWAII RESORTS
The following special rules pertain to reservation requests for the Hawaii locations:
a. A member may request a Hawaii reservation for the total number of weeks accrued at the time the request is made.
b. Once a member makes a reservation for Hawaii, an additional Hawaii reservation cannot be made unless it is consecutive to the week(s) already reserved. While members may hold only one Hawaii reservation at any given time, reservations may be made for non-Hawaiian locations provided that the weeks will be available on the membership at the time of use.
Cancellations will be honored without charge if the Reservations Department is notified at least sixty (60) days in advance of the scheduled arrival date. A cancellation may be made by telephone, fax, e-mail, or in person.
A cancellation request received less than sixty (60) days in advance of the scheduled arrival date will result in automatic forfeiture of the week(s) reserved. Lost weeks may be reinstated by sending a written request and payment of a reinstatement fee set by the Board of Directors.
Members who neither cancel a reservation prior to the scheduled arrival date nor check in by 4:30 PM on Tuesday of the reserved week are considered a “No-Show.” All no-shows will result in automatic forfeiture of the reserved week(s), which may not be reinstated. If members are unable to check in by 4:30 PM on Tuesday, they should notify the Reservations Department; otherwise, the unit will not be held.
Members may accumulate annual use weeks provided that each week is used within three (3) years from the date upon which the member was first entitled to use it. Weeks are deducted when they are used, and any week not used within the three-year period will be forfeited. Weeks must be used before their expiration date.
Members may request to use a larger/smaller unit no more than sixty (60) days prior to the reservation date. Members who upgrade pay a fee set by the Board of Directors.
RESORT EXCHANGE PROGRAM
Members may participate in any resort exchange program approved by the Board of Directors. Before submitting a request to any exchange company, members must first make a reservation with Royal Aloha. Contact the Reservations Department for further information or refer to the Club’s website.
MEMBERS IN GOOD STANDING
Only members in good standing may request a reservation at any of the Club’s resorts. Members who are delinquent in annual dues, or any other payments, must bring their account current before they can make a reservation. If a member becomes delinquent after a reservation is made, the reservation will be subject to cancellation.
FOR RESERVATIONS CALL:
1-800-367-5212 (U.S. and Canada) or 808-847-8040
Reservations Department hours: Monday – Friday 7:30AM – 4:30PM (Hawaii Time)
Please Note: All policies and fees are subject to change by affirmative vote of the Board of Directors of the Royal Aloha Vacation Club.